Terms of Service

Summary

cmtechsoftware.io is the website of CM Tech Software LLC, a Nevada limited liability company based in Reno-Sparks, Nevada (United States). We're a software company: we build, host, and operate our own SaaS products. Our flagship product, Soft-Con Tracker, is sold and billed on this site as a subscription. By using the site you agree to these terms. The site and our products are provided "as is." We're not liable for indirect or consequential damages from your use of the site or our products. Nevada law applies.

1. Acceptance

By accessing or using cmtechsoftware.io ("the site"), creating an account, submitting a form, starting a free trial, or subscribing to one of our products, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the site.

2. Who we are

CM Tech Software LLC is a Nevada limited liability company based in Reno-Sparks, Nevada, operated by Chris Martinez. We're a veteran-owned software company that builds and operates its own SaaS products. "We," "us," and "our" refer to CM Tech Software LLC. Contact: support@cmtechsoftware.io · (775) 229-2579.

3. Site content

Marketing copy, blog posts, product descriptions, pricing, and downloadable resources are provided in good faith and are accurate to the best of our knowledge at the time of publication. We may update or remove any page without notice. Current subscription pricing is what's shown on the plan/checkout page and stated on each invoice.

4. Customer accounts

You may create a customer account to start a free trial, manage your subscription, see your invoices, and manage your details. By creating an account:

• You confirm you're at least 18 years old and authorized to enter into agreements on behalf of any organization you list.
• You're responsible for keeping your password secure. If you suspect your account has been compromised, contact us immediately.
• For your security, signed-in sessions are automatically signed out after one hour of inactivity (you'll see a warning shortly before). Just sign in again to continue.
• You agree to provide accurate information and keep it current.
• We may suspend or terminate any account that violates these terms, attempts to compromise the site, or is used in connection with fraudulent activity.
• You can close your account at any time by emailing support@cmtechsoftware.io. Closure deletes your profile but does not delete records we're required by law to keep (e.g. tax records of past payments).

5. Subscriptions and billing

Soft-Con Tracker — our contract & software-license tracking product — is sold and billed on this site as a subscription. When you subscribe:

• Free trial. New accounts start with a 14-day free trial that does not require a credit card. If you don't subscribe by the end of the trial, your account pauses — your data is retained but access is limited — rather than being charged.
• Plans and interval. You choose a plan tier and a billing interval, monthly or annual. Annual billing gives you two months free (you pay for ten months). The amount for your selected plan and interval is shown before you subscribe and is stated on each invoice.
• How you're billed. By default we email you an invoice each cycle (payment link, due within 30 days) and do not auto-charge a card. If you opt into auto-pay, the card you keep on file is charged automatically each cycle. You can switch between emailed invoices and auto-pay at any time from your account or by emailing support@cmtechsoftware.io. Payments are processed by Stripe, Inc., the third party we use to accept electronic payments; by submitting payment information you also agree to Stripe's terms. We never see, store, or have access to your card or debit number, bank-account details, or billing address — none of it is kept in our database or on this website; Stripe collects and maintains all of it.
• Auto-renewal. Your subscription automatically renews at the then-current rate until you cancel — month-to-month if you're billed monthly, or for another 12 months if you're billed annually.
• Rate changes. We'll notify you of any change to your subscription rate before it takes effect.
• Cancel anytime. You can cancel at any time from your account or by emailing support@cmtechsoftware.io. Cancellation stops future billing; your access continues through the end of the current paid period. There's no cancellation fee.
• Late payments. Overdue invoices may accrue interest at the lower of 1.5% per month or the maximum rate permitted by applicable law.

6. Refunds and cancellation

We want every customer to feel like the subscription was worth what they paid. Specifically:

• Free trial: the 14-day trial requires no credit card, so you can evaluate the product at no cost and cancel before it ends without being charged.
• Monthly plans: cancel any time and you keep access through the end of the current paid month; we don't pro-rate or refund partial months.
• Annual plans: cancel any time and your access continues through the paid year. If something goes wrong on our end, or you cancel shortly after an annual renewal you didn't intend, email us and we'll work it out in good faith.
• Disputes: chargebacks and disputes filed through Stripe will be handled directly with Stripe; we'd much rather you write to us first so we can resolve it without involving the dispute process.

7. AI-assisted features (Soft-Con Tracker, Growth and higher plans)

Soft-Con Tracker's Growth and higher plans include an in-app AI assistant (insights and questions about the contracts, licenses, and vendors you track), powered by Anthropic's Claude API. By using it you agree that:

• It's a metered feature. A monthly allowance of AI requests ("asks") is included with your plan; usage beyond your account's configured limit is either blocked or billed at the metered rate stated in your plan, and the assistant stops when your account's monthly ask limit or spend cap is reached, whichever comes first.
• Output is AI-generated and provided "as is." It is informational guidance to assist you — not legal, financial, tax, or professional advice, and not a guarantee. Any product, cost, lead-time, or vendor information is an estimate you should independently verify before acting or purchasing.
• What it uses. The assistant answers from your existing account data in Soft-Con Tracker. We never send payment-card, bank-account, or password data to it.
• Visibility. Your AI insights and question history are saved to your account, visible to you, and viewable by CM Tech Software staff and administrators for support and quality/safety. See the Privacy Policy for how this data is handled.
• Availability may change. We may adjust, meter, or discontinue AI features, and Anthropic's model behavior and availability are outside our control.

8. Our products

CM Tech Software builds and operates three products — Soft-Con Tracker, MyVaultMate, and SkillVault AI — as one unified platform on cmtechsoftware.io, under a single account and login. When you access any of them through cmtechsoftware.io, these terms and our Privacy Policy govern your use. You can subscribe to each product on its own or to the CM Tech Suite (all three together); you have access to a given product only while you're subscribed to it.

8A. Communications and email

When you create an account, submit a form, subscribe to a product, or sign up for our newsletter, you agree that we may contact you by email at the address you provide. There are three kinds of email we may send:

• Transactional / service email — signup confirmations, password resets, invoices and receipts, security and account notices, and messages needed to operate a product you use. These are part of the service; you receive them while you have an account or active subscription and can't opt out of them separately (to stop them, close your account).
• General newsletter — an educational content series you receive only after confirming a double opt-in. You can unsubscribe at any time.
• Product onboarding and education — emails about a product while you're subscribed to (or trialing) it. You receive only the emails for products you're actively subscribed to, they stop automatically when that subscription ends, and you can unsubscribe at any time.

Every marketing email (the newsletter and product emails) includes a one-click unsubscribe link, and unsubscribing from marketing email does not affect the transactional/service email tied to your account. We comply with the U.S. CAN-SPAM Act. How we measure email engagement (opens and clicks) is described in section 2.6 of the Privacy Policy.

9. Intellectual property

All site and product content (copy, design, blog posts, downloadable resources, and the software that powers our products) is owned by CM Tech Software unless otherwise indicated. Your subscription grants you a limited, non-exclusive, non-transferable right to use the product for your business while your subscription is active; it does not transfer ownership of the software to you. The data you enter into the product remains yours. You may share and link to public pages and quote short excerpts with attribution, but you may not copy substantial portions of the site or downloadable resources for commercial use, or reproduce, resell, or reverse-engineer our software, without our written permission.

10. Acceptable use

You agree not to:

• Use our forms for spam, automated submission, fraudulent inquiries, or harassment.
• Attempt to access any account, area of the site, or data that isn't yours.
• Probe, scan, or test the vulnerability of the site without our prior written consent (legitimate security researchers should email us first — we'll usually say yes, and we appreciate responsible disclosure).
• Reverse-engineer, decompile, or otherwise attempt to derive source code from any executable made available on the site.
• Use the site or our products to violate any applicable law, infringe anyone's rights, or distribute malware.
• Use automated systems (bots, scrapers, crawlers) to access the site at a rate that interferes with normal operation.

We rate-limit submissions and block obvious abuse. We may suspend access to anyone we reasonably believe is violating these rules.

11. Third-party links

The site contains links to third-party websites (e.g. Stripe, vendor documentation). We don't control those sites and we're not responsible for their content, privacy practices, or availability.

12. Disclaimer of warranties

The site, our products, and any downloadable resources are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the site or our products will be uninterrupted, error-free, or free of harmful components. Anything you read on the site (including the blog) is general information, not specific advice for your situation — for that, talk to us directly.

13. Limitation of liability

To the maximum extent permitted by law, CM Tech Software's total liability arising out of or relating to these terms, your use of the site, or your use of our products will not exceed the greater of (a) the amount you've paid us in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100). We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, lost revenue, lost data, or business interruption) arising out of or relating to these terms, the site, or our products, even if we've been advised of the possibility of such damages. Some jurisdictions don't allow these limitations — in those jurisdictions our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold CM Tech Software harmless from any claim, demand, or expense (including reasonable attorney's fees) arising from your misuse of the site or our products, your violation of these terms, or your violation of any rights of a third party.

15. Termination

You can stop using the site at any time. We can suspend or terminate your access to the site (including your account) at any time, with or without notice, for any reason, including any conduct that we reasonably believe violates these terms. Sections that by their nature should survive termination (payment obligations, refunds, IP ownership, disclaimers, liability limits, indemnification, governing law, dispute resolution) survive.

16. Governing law and venue

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms or your use of the site will be brought exclusively in the state or federal courts located in Washoe County, Nevada, and you consent to the personal jurisdiction of those courts.

17. Dispute resolution

Before filing any lawsuit you agree to first contact us at support@cmtechsoftware.io with a description of the issue and what you're seeking, and to give us 30 days to try to resolve it informally. Most disputes can be resolved this way without anyone hiring a lawyer.

18. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the "Last updated" date above and notify active customer accounts by email. Continued use of the site after the change indicates acceptance. If you don't agree to a change, your remedy is to stop using the site and close your account.

19. Miscellaneous

• Entire agreement: these terms (together with the Privacy Policy) constitute the entire agreement between you and us with respect to the site and our products, and supersede any prior or contemporaneous communications.
• No waiver: our failure to enforce any provision of these terms is not a waiver of that provision.
• Severability: if any provision is found unenforceable, the remaining provisions stay in full force.
• Assignment: you may not assign these terms without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of the business.
• No agency: nothing in these terms creates a partnership, joint venture, employment, or agency relationship.

20. Contact

Questions about these terms:
support@cmtechsoftware.io · (775) 229-2579 · CM Tech Software, Reno-Sparks, Nevada, USA.